FREQUENTLY ASKED QUESTIONS

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

All packages must be purchased online. Sales for Brandi Carlile at Red Rocks begin on Tuesday, March 17, at 10am MT. 

Echoes Through the Canyon packages are already on sale!

After you click “Buy Now” next to your desired package, you will be directed to our ticketing partner(s) to make and finalize your order.

Yes! There is an 8 ticket limit for VIP and 2 ticket limit for travel packages.

Click HERE for details about The Gorge’s accessible services and HERE for details about Red Rocks accessible services.

If you need to request ADA Accommodations for your hotel reservation OR VIP experience at the event, please reach out to us HERE with the following information as soon as possible:

PURCHASER EMAIL –
PURCHASER NAME –
100x ORDER # –
PACKAGE NAME –
# OF TICKETS IN ORDER –
ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

Accessible seating accommodations will vary based on venue availability. Once your request is received, we will go over all available options.

All tickets will be digital. In the weeks leading up to the event, you will receive instructions from the ticketing partner to claim and access your tickets.

You must use the same email address used to purchase your package!

All package merchandise will be distributed at 100x check-in upon arrival. Items must be picked up on-site as we cannot ship merchandise!

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

No. Please see our Purchase Policy for more details.

All 100x packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us HERE. We would be happy to assist you!

Guests will have the opportunity to select either a Premium Reserved seat or General Admission ticket depending on the package. Be sure to confirm you are purchasing your preferred ticket type.

General Admission (GA) are tickets that allow entry to the event with no seats assigned to them. With a general admission ticket, you may be given a specific area to sit or stand in, but you won’t have a specific seat reserved for you. VIP tickets include early entry to the venue (where available) which allows GA guests to have first access to the venue.

A Premium Reserved ticket is an assigned seat. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order.

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package.

VIP packages do not include parking. Please check your local event venue’s website for more information regarding venue parking.

The price listed on our website for packages shows both the price per person for a package and the full ‘per package’ price for all guests, not including taxes and fees. Please note – if you are purchasing a package before February 27, 2026, you will have the option to either pay in full or opt-in to a payment plan // the price you’ll pay at checkout is only 60% of the package cost. See more details about the payment plan option below.

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on February 27, 2026. If you purchase after February 27, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

If you purchase prior to February 27, 2026, and are on the payment plan but decide you’d like to make the second payment prior to the February 27 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

Please reach out to our ticketing partner, Ticketstoday ([email protected]), for assistance with updating your credit card info for the final payment.

You will receive an email from Ticketstoday 3 days prior to a payment date. If you receive an email from 100x stating you missed a payment, please follow the instructions in the email by visiting the link provided to complete your payment. We will honor a 7 day grace period whenever possible, but past due orders may be at risk of cancellation at any time.

Yes! All travel packages include tickets to both nights of the event.

Yes! You will have the same ticket type and seat locations for reserved tickets for both nights included within your travel package.

Yes! You have tickets for each show night included in your travel package.

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

100x abides by the hotel’s standard hotel policy, listed below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, your bags can be stored and easily accessible until your room is ready.

• Cave B Ridge
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM

• Best Western Plus Lake Front Hotel
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM

• Holiday Inn Express Ellensburg by IHG
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM

• Holiday Inn Express & Suites Moses Lake, an IGH Hotel
  • Check-in: 3:00 PM
  • Check-out: 12:00 PM

• Fairfield Inn – Moses Lake
  • Check-in: 3:00 PM
  • Check-out: 12:00 PM

All hotels were chosen for comfort, quality, and proximity to the venue.

• Cave B Ridge
  • About a mile
• Best Western Plus Lake Front Hotel
  • 33 mi / 38 min drive
• Holiday Inn Express Ellensburg by IHG
  • 41.9 mi / 46 min drive
• Holiday Inn Express & Suites Moses Lake, an IGH Hotel
  • 36.8 mi / 41 min drive
• Fairfield Inn – Moses Lake
  • 37 mi / 45 min drive

If you would like to stay longer than your hotel travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your travel package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations.

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

ADDITIONAL NIGHT DATE –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to link the reservation, but we cannot guarantee you will be in the same room for the duration of your stay.

All requests must be submitted to 100x by Friday, May 1st, 2026 if you purchased a package for The Gorge.

If you’d like to gift your travel package, please submit your request to 100x via email by Friday, May 1st, 2026 if you purchased a package for The Gorge. The request must come from the email address used to purchase the package.

To update the will call name, reach out to us HERE and include:

• Purchaser name and email
• Order number and package type
• New ticket holder’s full name, email, and phone number

Once confirmed, the recipient will be able to check in to the hotel, pick up merchandise, and access event tickets.

Important:

• The original purchaser may be responsible for transferring digital event tickets to the recipient. If the request is submitted early enough, this may not be necessary.
• Packages must be paid in full before being transferred.
• Package transfers include the entire package (hotel stay, transportation, merchandise and event tickets) and cannot be separated or split by day.

Check out these FAQs for venue-specific information:

The Gorge General FAQs

Need-to-know before you go information

Venue Map

The price listed on our website for packages shows both the price per person for a package and the full ‘per package’ price for all guests, not including taxes and fees. Please note – if you are purchasing a package before April 17,2026, you will have the option to either pay in full or opt-in to a payment plan // the price you’ll pay at checkout is only 60% of the package cost. See more details about the payment plan option below.

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on April 17, 2026. If you purchase after April 17, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

Yup! Once you are logged into your Tixr account, you can pay off your plan from your Orders page or your Wallet. Click HERE for more information.

The remaining balance will be charged immediately to the payment method you have on file. You’ll receive a confirmation email showing your balance is $0.00 and the plan is complete.

If the credit card on file needs to be updated for future installments, please follow THESE directions to make the change.

If you receive an email stating you missed a payment, follow the instructions inside, or head to this link to update your payment method.

Tixr will automatically attempt to process past due payments when a new payment method is added. If your new card does not process successfully, we recommend contacting your financial institution to ensure the payment is not blocked. Please also notify our Guest Services team if you are attempting to complete a past due payment.  

Please note: We will honor the 10 day grace period (noted on the Tixr link above) whenever possible, but past due orders may be at risk of cancellation earlier.

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

100x abides by the hotel’s standard hotel policy, listed below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, your bags can be stored and easily accessible until your room is ready.

• Hilton Denver City Center
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM

• Kimpton Monaco Denver
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM

• Westin Denver
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM

All hotels were chosen for comfort, quality, and proximity to the venue, which are about 15 miles / 21 minute drives to the venue!

If you would like to stay longer than your hotel travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your travel package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations.

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

ADDITIONAL NIGHT DATE –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to link the reservation, but we cannot guarantee you will be in the same room for the duration of your stay.

All requests must be submitted to 100x by Friday, August 21st, 2026 if you purchased a package for Red Rocks.

If you’d like to gift your travel package, please submit your request to 100x via email by Friday, August 21st, 2026 if you purchased a package for Red Rocks. The request must come from the email address used to purchase the package.

To update the will call name, reach out to us HERE and include:

• Purchaser name and email
• Order number and package type
• New ticket holder’s full name, email, and phone number

Once confirmed, the recipient will be able to check in to the hotel, pick up merchandise, and access event tickets.

Important:

• The original purchaser may be responsible for transferring digital event tickets to the recipient. If the request is submitted early enough, this may not be necessary.
• Packages must be paid in full before being transferred.
• Package transfers include the entire package (hotel stay, transportation, merchandise and event tickets) and cannot be separated or split by day.

Check out these FAQs for venue-specific information:

Red Rocks General FAQs

What to expect

Permitted & Prohibited Items

100x travel packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel website.

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

Don’t worry – your reservation is confirmed with us! Hotels usually won’t have guest details until we provide our final rooming lists, which happens about 2-3 weeks before check-in. We recommend waiting until 1-2 weeks before check-in to contact the hotel with special requests.

All hotel related requests can be sent directly to 100x HERE. All requests must be submitted to 100x by  Friday, May 1st, 2026 if you purchased a package for The Gorge, or Friday, August 21st, 2026 if you purchased a package for Red Rocks.